HSVUTIL 25.3.1

HSVUTIL is a mobile application designed for customers of Huntsville Utilities in Huntsville, AL. The app allows users to securely log into their MyHU accounts to access detailed information about their utility usage and billing history, manage payment options, and communicate with customer service regarding account or service issues. Additionally, it provides targeted messaging from Huntsville Utilities.

As a public utility, Huntsville Utilities operates primarily for the benefit of its customers, making decisions rooted in customer interests rather than shareholder profit. The organization does not distribute dividends; instead, it focuses on maintaining affordable rates for its service area.

Key features of the app include:

• Bill & Pay: Users can quickly review current account balances and due dates, set up or modify recurring payments, and change payment methods. The app also provides access to past bills in PDF format and allows users to make immediate payments or schedule future payments.
• My Usage: The application presents energy consumption data through graphs, enabling users to identify usage patterns and high-consumption trends via an intuitive, gesture-based interface.
• Contact Us: Customers can contact Huntsville Utilities via email or phone directly through the app. There is also an option to submit predefined messages, including the attachment of photos and GPS coordinates for enhanced support.
• News: The news section offers updates on issues that may impact service, such as rate adjustments, outages, and upcoming events.
• Service Status: The app provides real-time information on service disruptions and outages. Customers can report issues directly within the app to initiate support from Huntsville Utilities.
• Maps: Facility locations and payment centers are displayed visually on an interactive map interface, aiding navigation and service planning.

Last updated: 3/7/2025